Table of Contents
1.Introduction
Fleetraly ("we", "us", or "our") operates the Fleetraly platform — a cloud-based car rental management solution. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services. By accessing or using Fleetraly, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
2.Information We Collect
We collect the following categories of information:
Personal Information
- Full name, email address, and phone number
- Company name and business registration details
- Billing address and payment information
- Government-issued identification (for identity verification)
- Driver's license information (when applicable)
Usage Data
- IP address, browser type, and operating system
- Pages visited, features used, and time spent on the platform
- Device identifiers and session information
- Referral URLs and search engine terms
Business Data
- Vehicle fleet information (make, model, plate numbers)
- Rental transaction records and contract details
- Customer booking data managed through the platform
- Branch location and operational data
3.How We Use Your Information
We process your information for the following purposes:
Service Delivery
To provide, operate, and maintain the Fleetraly platform and its features including fleet management, booking engine, contract generation, and analytics.
Account Management
To create, manage, and secure your account; process payments; and communicate billing and subscription updates.
Platform Improvement
To analyze usage patterns, diagnose technical issues, and improve the performance, functionality, and user experience of our platform.
Communication
To send service notifications, security alerts, support messages, and — with your consent — promotional materials about new features or offers.
Legal Compliance
To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Fraud Prevention
To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
4.Information Sharing & Disclosure
We do not sell your personal information. We may share data in the following circumstances:
Service Providers
We share data with trusted third-party vendors who assist us in operating our platform, including cloud hosting (AWS), payment processing, email delivery, and analytics services.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change.
Legal Requirements
We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent
We may share your information for any other purpose with your explicit consent.
5.Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest (AES-256)
- Regular security audits and vulnerability assessments
- Role-based access controls and multi-factor authentication
- Automated monitoring and intrusion detection systems
- Secure data backup and disaster recovery procedures
While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6.Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Account data is retained for the duration of your active subscription and for 30 days after account deletion
- Transaction records are retained for 7 years as required by financial regulations
- Usage analytics data is anonymized after 24 months
- Support correspondence is retained for 3 years after resolution
8.Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Restriction
Request that we limit the processing of your data in certain circumstances.
Right to Portability
Request your data in a structured, machine-readable format.
Right to Object
Object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at privacy@fleetraly.app. We will respond within 30 days.
9.Children's Privacy
Fleetraly is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.
10.International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) and ensure adequate levels of protection in compliance with applicable data protection regulations.
11.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and, where appropriate, sending you an email notification. We encourage you to review this policy periodically.
12.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Address
Ramallah, Palestine
We aim to respond to all inquiries within 48 hours.